Burnside wishes all our guests to have a good holiday here with us. We hope that you will meet old friends and make new friends.
Each party is expected to follow the Guest Conduct Policy along with the general moral and ethical standards accepted in the UK.
Guest’s behaviour should not restrict or disturb other Hotel guests or Hotel staff.
The hotel is entitled, but not obliged to inform guests who violate decency or property, despite warnings, of the Hotel Management’s right to terminate the contract of accommodation.
Safety and Security
Safety and Security is everyone’s responsibility. Please take care when any floor is wet. Do not run but walk slowly and carefully. There are warning signs relating to slippery floors in the outdoor and indoor areas, stairs, poolside and bathrooms advising all guests to be careful in the hotel.
Upon arrival to your room, guests, in their own interest should check the condition and equipment and should report any faults immediately to reception.
When using the lift guests are required to comply with the instructions for its operation located in each lift. Children are not allowed to use the Hotel lifts unaccompanied by an adult.
It is not possible to enter the hotel with a pet and to accommodate the pet in the Hotel room.
Items left in any vehicles are at the owner’s risk. The Hotel will not be held responsible.
Accommodation
All guests must prove their identity at check-in to the reception staff by submitting their Passport or Identity Card. The hotel has the right to refuse accommodation to a guest who fails to produce the correct or required identification.
Visitors are not allowed into guest rooms without registering at reception.
Burnside Hotel is not responsible for the loss of personal property or valuables. Please use the safe boxes in the rooms.
Guest and Staff Interaction
All of our staff members are friendly and helpful and will always do their best to make your holiday as enjoyable as possible. Please do not misinterpret their friendliness. The guests must acknowledge that the staff (housekeeping, maintenance, management etc.), are entitled to enter the room during the stay in order to perform their duties.
The hotel cannot be held responsible for the behaviour of other people, nor for the weather conditions.
The hotel cannot be involved in any civil matters that you may have had with other persons.
Inappropriate or Abusive Behaviour
Inappropriate or abusive behaviour is not permitted. This includes uninvited physical contact, solicitation, harassment, vandalism, theft, violence. Use of fake/false identification. Underage drinking (see alcohol section below), providing alcohol to those under the allowed age (see alcohol section below). Possession of illegal substances/items. Any illegal or offensive conduct. Placing materials (including signs, banners, decorations etc.) anywhere on the exterior of the hotel. Placing materials anywhere on the interior of the hotel which may be deemed by the Hotel management as inappropriate.
Guests are requested to respect the quiet hours from 23.00 to 07.00am for other guests’ comfort.
Unsafe Behaviour
Sitting, standing lying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with the Hotels’ equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and for the use of staff members, any other unsafe behaviour, including failure to follow security instructions is not permitted. Guests are not allowed to use their own electrical appliances in the hotel room. This does not apply to electrical appliances used for persona; purposes (shaver, hairdryer etc.) and portable electronics (mobile phones, music players, tablets, laptops etc.)Which meet the applicable standards, otherwise the guest will be responsible for any damage caused. The Hotel is not liable for any damage to guest electrical appliances, which occurs as a result of fluctuation of power failure. Make sure that you use the required adaptor suitable for the local voltage.
Fire safety
Familiarise yourself with the escape routes. Locate the nearest fire exit to your room and identify the method of raising the alarm. You should read the fire instruction notice displayed in your room (behind the main door).
Fire Alarms
Hotel rooms are equipped with fire alarms that are connected to a Central Fire Alarm system. Fire detectors react to heat and smoke, and their activation triggers a fire alarm. Handling a fire sensor can trigger a fire alarm. The hotel corridors are equipped with fire alarms identified with red labels. Breaking the protective glass triggers the immediate evacuation fire alarm. The hotel is entitled to enforce a charge against any guest that causes damage to a detector. If they are damaged negligently or intentionally by a guest the Hotel may charge the guest for damages incurred on these devices.
Parental and Guardian Responsibility
For the purpose of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone 18,19or 20. Parents and guardians are responsible for the behaviour and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their holiday. Guests must provide escorts and adult supervision in the Hotel room as well as in other areas of the Hotels for safety reasons.
Smoking
For the comfort and enjoyment of our guests, our Hotels are designated as non –smoking.
Cigarette, cigar, e-cigarette and pipe smoking is not permitted in closed areas of the Hotel.
Alcohol
Consuming alcohol to excess impairs one’s judgement and reduces one’s ability to recognise and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The Hotel’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly including guests less than 18 years of age, persons apparently affected by alcohol or other intoxicating substances. Hotel personnel may request proof of a guest’s age to verify they are of age to consume alcohol pursuant to this policy.
Prohibited Items
Items with Heating Elements or Open Flames
Certain items that generate heat or produce an open flame are not permitted in the Hotel. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard.
Kettles should not be left in the socket without any water in it. Electric devices should not be left in the socket when you leave the room.
Weapons, Explosives or other Dangerous Items
It is not permitted for any weapon, explosive or other item that presents a risk of harm to persons or property in the hotel.
The Hotel management do not take any responsibility or liability of the injuries that may occur when a guest does not follow the rules.